Delivery and Return Handling Process

 

PrestoFresh offers 2 hour delivery windows to select during checkout.  If you are suddenly unavailable, email us at support@prestofreshgrocery.com and we will try to find an alternative delivery time. If you are not present when we deliver during your scheduled time, a $10 'no-show' fee will apply.  We offer unattended delivery if you can provide a secure location for your order and you supply coolers to keep your perishables fresh. This option is at your own risk, and drivers reserve the right to not leave an order if the area or materials are unsuitable. Our drivers will attempt to reach you if they are unable to find your location. If our driver is unable to deliver after making attempts to reach you, they will need to move on with their route and the no-show fee will apply.

Your satisfaction is our priority. If you are not satisfied for any reason, please let us know. If you receive an item that is of substandard quality, we promise to exchange it provided you let us know within 24 hours. Please note that we can only accept a return of packaged goods if a significant amount of the item has not been consumed. If an order error or spoiled product is noticed after delivery, we will make an attempt to schedule a redelivery or offer a refund. We only offer a substitute item when the item that was ordered is out of stock. We always look for an equal or greater value. 

 

In order to protect the business, our employees, and customers, we retain the right to refuse service to anyone at any time. This includes, but is not limited to, reasons pertaining to driver safety, possible/suspected fraud, and abuse of promotions & policies.

We are 100% committed to ensuring that individuals with disabilities can access all of the products and services. Please contact us right away if you are having any difficulty with any aspect of our site. Our drivers can even bring your items into your kitchen! 

Gratuities are not required or expected. Should you choose to provide a tip, you may do so with cash or by writing the amount on the invoice to be charged to your credit card the next day. 

 

**Please note that product images and nutrition information are not guaranteed to be accurate. Manufacturers frequently change packaging and ingredients and we make every effort to update our site as possible. Please be sure to review all ingredients on actual packaging prior to consumption. If packaging does not match the image and you do not wish to keep the product, we are more than happy to accept a return and issue a refund. Thank you!

 

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