Need help? No problem! See below for answers to a list of common questions.
If you still have a question, please contact us and we will get back to you shortly!



Please click here if you need to report an issue with your delivery.


101. How do I get started?

Create a free account! You can start filling your cart right away with fresh product, meats, deli items and more.

202. Is there a minimum order?

The minimum order for delivery is $50.

303. What delivery time slots are available?

We deliver groceries Monday through Saturday from 1 p.m. – 3 p.m., 3 p.m. – 5 p.m., 5 p.m. – 7 p.m. and on weekends from 1 p.m.  – 5 p.m.

404. What payments do you accept?

We accept all major credit cards: Visa, MasterCard, Discover and American Express.

505. Can I change my order after it is placed?

Yes! Click My Account and select View Orders. Here you will be able to change the date delivery time or date of your order. To add or remove items from your cart you must give us a call at 844-264-8881 or email us at support@prestofreshgrocery.com

606. Do you accept coupons?

Our system is unable to accept store coupons at this time. 

707. What if I am unavailable during my delivery window?

Please let us know so we can make accommodations. We can make an unattended delivery if you can provide a secure location. Please keep refrigeration in mind. A $10 “No Show” will be assessed if we are unable to make the delivery.

808. Where do you deliver?

We offer free delivery to Cleveland Heights, University Heights, University Circle, Shaker Heights, South Euclid, Lyndhurst, Mayfield and Richmond Heights and more. Just ask!  Most questions will be answered quickly via support@prestofreshgrocery.com

909. I don’t see an item I want. Can you add it for me?

Yes! Please send an email to support@prestofreshgrocery.com and we will be happy to accommodate your request.  It most cases we can add items to the website within minutes.

1021. Do you deliver alcohol or tobacco products?

We do not deliver alcohol or tobacco products at this time.

1122. Do you accept orders over the telephone?

We currently only accept orders submitted through the website. Please give us a call if you would like a tutorial on adding items to your basket. We would be happy to assist. 

1223. I am disabled. Can you bring my groceries inside?

Yes!  Leave detailed instructions in the “Note” section of your order and we’ll take care of the rest.

1324. What if I need a refund on an item?

If you are dissatisfied with any product we will happily refund your money or replace the item.  Just let us know via support@prestofreshgrocery.com

1425. What if you are out of stock of my items?

We will make every effort to substitute with an item of equal or greater value. You can specify no substitutions, in which case we will refund you the cost of the item the next morning. 

1526. How do you ensure freshness and quality? What if I am unsatisfied?

We take great pride in the quality and freshness of our groceries. We wait until the morning of your delivery to select your groceries to ensure only the freshest items make it to your kitchen. Please let us know if you are unsatisfied- we’ll make it right.

1627. Is gratuity accepted?

Tips are not expect or required. You can add the tip electronically upon delivery or tip in cash. All tips go directly to the driver.

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