Need help? No problem! See below for answers to a list of common questions.
If you still have a question, please contact us and we will get back to you shortly!



Please click here if you need to report an issue with your delivery.


101. How do I get started?

Create a free account! You can start filling your cart right away with fresh product, meats, deli items and more.  Remember, delivery fees are waived for most of Cleveland's east-side and suburbs, but you must be registered and logged in for free delivery.

202. Is there a minimum order?

The minimum order for delivery and pickup is currently $50.

303. Where do you deliver?

We offer free delivery to: Cleveland Heights, University Heights, University Circle, Shaker Heights, South Euclid, Lyndhurst, Mayfield, Mayfield Heights, Richmond Heights, Highland Heights, Pepper Pike, Beachwood, Bratenahl, East Cleveland, and more - Just ask!  Most questions will be answered quickly via e-mail to mskinner@zmp1936.com

Unfortunately, we do not have the facilities or resources to ship products out of the area.  

404. What delivery time slots are available?

Delivery and Curb-side pickup is available Monday through Friday from 12:00pm – 7:00pm, and on Saturday from 12:00pm - 5:00pm

Unfortunately we do not operate on Sundays at this time.

On Monday through Friday, the delivery time windows are broken up into 3 slots:

12:00pm - 2:20pm

2:20pm - 5:20pm

5:20pm - 7:00pm

505. What if I am unavailable during my delivery window?

Please contact us so we can make accommodations. We can make an unattended delivery if you can provide a secure location to leave your products. Please keep refrigeration in mind. A $10 “No Show Fee” will be assessed if we are unable to make the delivery.

606. Do you accept orders over the telephone?

We currently only accept orders submitted through the website. Please give us a call if you would like help adding items to your cart. We would be happy to assist!

707. Can I change my order after it is placed?

Yes! Click My Account and select View Orders. Here you will be able to change the date and/or delivery time of your order.

If you have a pending order and wish to add or delete items, send an e-mail to mskinner@zmp1936.com  Include the items that you want to add or delete, and we will change your order and adjust the charge for you when we pick your order.

808. What payments do you accept?

We accept all major credit and debit cards: Visa, MasterCard, Discover, and American Express.

Our system CANNOT currently process EBT, WIC, or SNAP payments online.

909. Do you accept coupons?

Our system is unable to accept store coupons at this time. 

1010. Do you deliver alcohol or tobacco products?

We have begun adding beer, wine and cigarettes to our online service.  If you cannot find your favorites online, contact mskinner@zmp1936.com and we may be able to add it to the website within a few hours.

1111. I don’t see an item I want. Can you add it for me?

Yes! Please send an email to support@prestofreshgrocery.com and we will be happy to accommodate your request.  In most cases we can add items to the website within minutes.

1212. How do you ensure freshness and quality? What if I am dissatisfied?

We take pride in the quality and freshness of our groceries. We wait until the morning of your delivery to select your groceries to ensure only the freshest items make it to your kitchen. Please let us know if you are dissatisfied - we’ll make it right.

1313. What if you are out of stock of my items?

We will make every effort to substitute with an item of equal or greater value.

You can specify no substitutions, in which case we will refund you the cost of the item. 

Please note that refunds can take 1-2 business days or longer to process depending on your bank or credit card company.

1414. What if I need a refund on an item?

If you are dissatisfied with any product we will happily refund your money or replace the item.  Just let us know via support@prestofreshgrocery.com. Please note, refunds can take 1-2 business days or longer to process depending on your bank or credit card company.

1515. Prices on your site look different than they do in store or in the circular ad. Why is that?

Instead of charging large delivery fees on most orders, prices on items may be slightly higher to help cover delivery and labor costs. Additionally, the online database is currently managed MANUALLY by a team of 2 people, so price changes may be missed from time to time. If you notice any major discrepancies, please contact us at 216-321-6358 and we can make most adjustments in minutes.

1616. I am disabled. Can you bring my groceries inside?

Yes!  Leave detailed instructions in the “Note” section of your order and we’ll take care of the rest.

1717. Is gratuity accepted?

You may tip your driver if you choose.  However, in these days of "social distancing", it can be a challenge. 

If you wish, there are several ways to tip your driver safely.  You can leave it in an envelope at your door or wherever you have requested we drop off your groceries, you can tell your driver to add an amount to the order, or you can email us at mskinner@zmp1936.com and indicate an amount to be added to your credit/debit card. 

Call with questions at 216-321-6358.

1818. How do I use my "Presto Reward Points"?

When you place an order, you accumulate Presto Points. These points are redeemable for discounts on future orders. Every $10 you spend earns you 100 points. Every 10,000 points you redeem saves you $10.

 

You will see your points balance at the top right of your screen. You redeem your points while checking out. Before entering your credit/debit card information, check the "Spend Your Points" box. You will then be able to redeem your points in multiples of 10,000. (Minimum redemption is 10,000 points).

 

Email further questions to mskinner@zmp1936.com, or call 216 321-6358.

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